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How can I reach you?

You can email us at with any questions about our shop and products!  We are standing by to help in anyway we can.

If you have business inquiries - please contact us at

Where are you located?

The PowerCore US office is located in sunny Palo Alto, California:

+1 650 843 9822

905 Oakes St.,

East Palo Alto, CA 94303

We also have a top-secret research facility in Tokyo, Japan.

There is a problem with my item, what should I do?

If your item was not delivered correctly or is broken please contact us at and we will help remedy your problem!

Do you ever have giveaways?

Yes!  Please follow us on Facebook and instagram to find out when we have giveaway events!

What kind of sales do you have?

We often have sales during special holidays, or even whole collections along with in-game events!  If you want to know when a sale is going to happen you should subscribe to our mailing list.

What is your return policy?

We will accept returns within 30 days, unless otherwise noted on the product page or down below.  

The items must be in their original condition with tags, cards, and labels that came with it.  We will issue your refund in the same form that you paid with.  Apparel items must be unworn. 

If you return an item that is not defective then you will be responsible for paying the cost of shipping.

Nonreturnable items

Some items that cannot be returned are items with downloadable content such as our NFC cards.  Edible items, underwear, and other items as noted.

If your item comes back to us as 'return to sender' we can re-charge you for shipping and send again, or refund you minus the cost of shipping.

Please contact if you need to make a return.

How long does shipping take?

Please allow 7-10 days for your item to come!  Email us if you have any questions.

I only got part of my order!

Don't worry!  We keep our items at a couple of different places, so you may receive your order in a few different packages. 

Why is my shipping more expensive than last time I ordered?

Right now our items are in a variety of places.  Because of this, sometimes items that come from different places will have separate shipping.  We are working on fixing this!

What kinds of payment do you accept?

We accept most major credit cards and paypal.

- International Shipping

What countries do you ship too?

We ship select items to United States, United Kingdom, Australia, Canada, France, Hong Kong, Japan, Taiwan, South Korea, Singapore, Malaysia, and Indonesia.

You can see that listed on the items details!

If you want items from a country that is not listed here please just email us at and we can probably make it happen!

Sorry we are not responsible for import/customs duties and extra charges upon arrival in your country that may occur and we cannot mark items as gifts.